1.Are you a factory or agent?
We always design and manufacture our products ourselves,so we could provide satisfactory technical and after-sales service. You could pay a visit to our factory any time you like.
2.How long is your guarantee?
Two years(Calculated from the equipment arrives the customer's side.).
After this period we will definitely support you when needed.
You will be welcome to contact us with any problem may happened.
3.How do you ensure your product quality?
conduct inspections in every production procedure, and for finished products, we will take 100% inspection depend on international standards according to customer's requirements.
4.If our machine meets fault, how could you help us to solve it?
The detailed fault description and photos should be informed to us.Our engineer will judge which part meets trouble,then provide advise and accessories list you need. If some problems can not be solved through communication, the engineer will be dispatched to debug onsite according to your requirement.
China